One or more of the items that you ordered is out of stock. This order will ship when the out-of-stock items come back in. If you would prefer not to wait, please contact us and let us know if you would prefer a different item, or would like to have the out of stock item removed from your order.
If your order is still in the "pending" status, you can view it in your order history and cancel it, or submit a change request. If your order is in the "processing" status, you will have to call us at 888.546.9266 to see if we can still modify your order.
For one reason or another, the shipping address you gave us is not passing our verification system. Our system only accepts western style characters and there is limited line space on each address line.
You will need to contact us at 888.546.9266 or at firstname.lastname@example.org to resolve the issue. Please have your order number ready when you contact us.
Due to the size of your order or non-matching billing and shipping addresses, we may require additional verification before processing this order. We will make an attempt to contact you or you can always call us if your order does not go into a pending status within 48 hours at 888.546.9266.
A pre sale is when goods are sold before we actually have the items in stock. Your order will remain in pre-sale until the item arrives here at our warehouse. The shipping method you selected at checkout will apply to (in reference to speed) the day the order is shipped, not the day it is ordered.