We cannot exchange or return items that have been returned with strong smells such as perfume/cologne, detergent, and cigarette smoke. "As new" also takes into consideration any orders that included any in-game codes. We cannot issue refunds on any item that included an in-game code unless the code has not been used. Please note that we do not refund shipping fees.. All returns/exchanges must be submitted within 120 days of the date we ship out your order. Returns and exchanges are processed within 2 business days (no weekends) from when they arrive at our warehouse. Depending on your bank, refunds can take up to two weeks. You will get an email with tracking if you asked for an exchange.
For purchases of TOYS, GAMES, COLLECTIBLES and all other non-clothing products**, please return the item in the original packaging including any manuals, cabling and accessories in saleable condition. Items to be returned must be unused and unmodified in any way. If the item you received is defective, please call us at 888.546.9266 to arrange a replacement or reimbursement. Returns Address: JINX Returns 13465 Gregg St Poway, CA 92064
We do not accept returns of:
We make an effort to make sure that all of our products meet high standards of quality, comfort, and expression. If you are not satisfied for any reason, let us know and we'll do our best to resolve the situation. Note: Some products are labelled as a FINAL SALE in the description. These items cannot be returned or exchanged however, if you received a defective product we can replace it. We cannot issue returns on any products that came with any in-game item codes if those codes have been used.
Also, we actually do listen to your feedback. We know that not everyone has the same sensibilities when it comes to apparel, but we want to take your input into consideration as we design new items. We won't always agree, but we will always listen.
J!NX does not warranty and is not responsible for damages caused by misuse, abuse, gnomes, accidents, dragon fire, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear such as rogue washing machines eating your clothing and the occasional sock.
All manufacturer defect claims must be made within 120 days from the date of purchase. If you have any questions please contact our support team.